Nicaragua supports basic SMS functionality with some limitations on advanced features, focusing primarily on one-way messaging capabilities for business and authentication purposes.
Two-way SMS Support
Two-way SMS is not supported in Nicaragua through standard API providers. Messages can only be sent one-way from businesses to consumers.
Concatenated Messages (Segmented SMS)
Support: Yes, concatenated messages are supported, though availability may vary by sender ID type. Message length rules: Standard 160 characters for GSM-7 encoding before splitting occurs. Messages using UCS-2 encoding are limited to 70 characters before concatenation. Encoding considerations: Both GSM-7 and UCS-2 encodings are supported, with GSM-7 recommended for optimal message length and cost efficiency.
MMS Support
MMS messages are not directly supported in Nicaragua. When attempting to send MMS, the message will be automatically converted to SMS with an embedded URL link where recipients can view the media content. This ensures message delivery while maintaining compatibility with local network capabilities.
Recipient Phone Number Compatibility
Number Portability
Number portability is not available in Nicaragua. Mobile numbers remain tied to their original carrier, which simplifies message routing but limits consumer flexibility.
Sending SMS to Landlines
Sending SMS to landline numbers is not supported in Nicaragua. Attempts to send messages to landline numbers will result in delivery failure, typically generating a 400 response error (code 21614) from SMS API providers, with no charges incurred.
Compliance and Regulatory Guidelines for SMS in Nicaragua
While Nicaragua doesn't have specific SMS marketing legislation, businesses must follow general telecommunications regulations overseen by TELCOR (Instituto Nicaragüense de Telecomunicaciones y Correos), the national telecommunications regulator. Best practices from international standards should be applied to ensure compliance and maintain good sender reputation.
Consent and Opt-In
Explicit Consent Requirements:
Obtain clear, documented opt-in consent before sending any marketing messages
Maintain detailed records of when and how consent was obtained
Include clear terms of service and privacy policy information during opt-in
Specify message frequency and content type during the opt-in process
Best Practices for Documentation:
Store consent records with timestamp and source
Maintain audit trails of opt-in methods
Regularly update and verify consent status
Implement double opt-in for marketing campaigns
HELP/STOP and Other Commands
All SMS campaigns must support standard opt-out keywords:
STOP, CANCELAR, NO
AYUDA, HELP
Messages should be processed in both Spanish and English
Include opt-out instructions in Spanish: "EnvÃa STOP para cancelar"
Respond to HELP/AYUDA requests with service information in Spanish
Do Not Call / Do Not Disturb Registries
Nicaragua does not maintain an official Do Not Call registry. However, businesses should:
Maintain their own suppression lists
Honor opt-out requests within 24 hours
Keep records of opted-out numbers
Regularly clean contact lists to remove unsubscribed numbers
Time Zone Sensitivity
Nicaragua operates in Central Time (UTC-6). While there are no strict time restrictions:
Recommended Sending Window: 8:00 AM to 8:00 PM local time
Avoid Sending: Sundays and national holidays unless urgent
Emergency Messages: Can be sent 24/7 for critical notifications
Phone Numbers Options and SMS Sender Types for Nicaragua
Alphanumeric Sender ID
Operator network capability: Supported Registration requirements: Pre-registration not required Sender ID preservation: No - Sender IDs are overwritten with short codes
Long Codes
Domestic vs. International:
Domestic long codes not supported
International long codes supported but overwritten
Sender ID preservation: No - Numbers are overwritten with short codes Provisioning time: Immediate Use cases:
Transactional messages
Two-factor authentication
Customer service communications
Short Codes
Support: Not currently supported in Nicaragua Provisioning time: N/A Use cases: N/A
Restricted SMS Content, Industries, and Use Cases
Prohibited Content:
Gambling and betting services
Adult content or explicit material
Illegal products or services
Cryptocurrency promotions
Political campaign messages without proper authorization